FAIL (the browser should render some flash content, not this).
Quality Management

EURAMIS CONSULTING ofers consultancy for the implementation of quality management system as per SR EN ISO 9001:2008.

The group of standards ISO 9000 has been designed to help organizations, no matter the type, size or products they offer, to draw up, implement and efficiently run quality mnagement systems. The fourth edition of standard  ISO 9001 anuls and replaces the third edition (ISO 9001:2000), which has been modified in order to clarify some points and emprove compatibility with ISO 14001:2004.

 

SR EN ISO 9001:2008 standard establishes the requirements for the management system of a company that wishes to prove its ability to permanently offer a product/service designed to fulfill the customers' requirements and the legal requirements wih respect to the growth in customers' satisfaction through the efficient use of the system, including its constant improving.

 

The previous edition of this standard presented a radical change in the approach of the quality focused systems, passing from quality guarantees to quality management, whereas this new  edition  clarifies the requirements of the standard on the basis of 8 years of experience in implementing the standard world wide (about 1 million certificates in 170 countries). It has also brought changes which were meant to correlate the systems with the requirements in ISO 14001, the environment management system referential, in order to ensure a standard for the quality management system to be as useful as possible in the implementation of integrated management systems.

 

Quality, i.e. the quality of the products and results, is and always will be an important competition factor, if not the most important one. The eight principles of quality management are a means of helping your company attain its prestablished goals and continuously improve its performance:

 

  1. Customer orientation
  2. Leadership
  3. Staff implication
  4. Processual approaching
  5. The approaching of management as a system
  6. Continuous improving
  7. Decision making based on facts
  8. Mutually advantageous relationships with the suppliers


The phases of a consultancy program are the following:

  • A preliminary meeting in order to establish the customer's needs and the introducing of the consultant.
  • Pre-audit or diagnosis audit (evaluating the real status of management inside the organization).
  • The formation of the implementing team for the system.
  • The training of the team
  • Making the members of the organization aware of the measures, starting from the highest level.
  • The designing of the system and filling in the necessary documents.
  • The implementing (applying procedures and generating proofs).
  • Internal Audit.
  • Management analysis.
  • The certification the the system by an Control Boy of the customer's choice.
  • Assistance in the certification of conformity process by attending the certification audit.
  • Post-certification assistance (on-line consultancy in internal audits, in proof obtaining, in report filling, attending the supervision audits held by the Certification Body, trainings, on-line testing, etc.)


The benefits of the implementation and certification of the quality management system:

  1. Obeying the policy and attaining the goals of the company
  2. Gaining customer confidence
  3. Growing customer satisfaction
  4. Constantly improving the general performance
  5. Actively and systematically adjusting to the changes in the requirements of the market
  6. Employees' satisfaction
  7. The transparency and efficiency of the internal processes of the organization
  8. Avoiding errors instead of correcting them
  9. Saving time and money

 

The best indicator of "the health" of your quality management system is customer satisfaction.